Privacy Policy

This Privacy Notice explains how Gulf Oil collects, shares and uses personal data that we collect on our websites, including the Gulf extranet (collectively the “Sites” and each a “Site”), or if you otherwise engage in business with us.

Gulf Asia-Pacific Pte. Ltd. is the operator of this Site and the data controller of your personal data. To the extent that other Gulf Oil companies engage in business with you, they may also process your personal data as a data controller.

1. What personal data do we collect about you?

We collect personal data when you provide it to us directly through your use of the Site, or when you otherwise provide it to us in the course of doing business (e.g. at an event or during a business transaction). For example:

• If you contact us to request information about our products, services or partnerships, we may collect your name, contact details, and information about the organization you work for and your role within such organization.
• If you register to use the Gulf Oil Extranet and create an account then we will collect your name, contact details, login information (username and password) and any other information you add to your account.
• Business contact information (e.g. company name, your name, your role at your company, business email address).
• We may also keep records of your interactions with us both on this Site and in person (e.g. if you ask us a question, submit an enquiry form or contact our customer service team).
• If you make a purchase via the Sites (note this is only available in certain countries) then we will collect details of the transaction and any associated billing or delivery information (which may include credit/debit card details or other payment related data).
• If you engage with us on social media or use the social media integrations on our Sites then we will collect information about this engagement.
• Other information you provide to us, e.g if you search for a Gulf retail outlet or supplier you may be asked to provide your postcode so that we can show the outlets or suppliers nearest to you.

We will also collect information about how you use and interact with our Sites, such as:

• technical information about your use of the Site, including your IP address, browser type and device information; and
• information collected automatically using cookies and other similar technologies (e.g. which pages you viewed and which content you interacted with).

2. What do we use this personal data for?

Depending on how you use our Site or otherwise do business with us, your interactions with us, and the permissions you give us, the purposes for which we use your information include:

• To provide the products, services and information you have requested via the Sites.
• To manage and respond to any queries, feedback or messages submitted via our Sites.
• To improve and maintain the Sites, and monitor their usage.
• To build and manage our business relationships.
• To organise, host and promote events.
• For market research, e.g. we may use your feedback to develop and improve our products and services.
• To provide and maintain your Gulf Oil Extranet account (if you have one).
• To provide our social media pages and integrations.
• To tell you about Gulf Oil partnerships, products and services we think you will be interested in, e.g. we may send marketing messages and newsletters where we have your consent or are otherwise permitted to do so.
• For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
• To comply with our legal and regulatory obligations, including undertaking appropriate due diligence on our suppliers, clients and other business contacts.

We rely on the following legal bases under applicable data protection laws, to process your personal data:

• Because it is in our legitimate interests to maintain and promote our services and products, e.g. we use the personal data collected via the Sites to communicate with our customers and partners and provide them the information, products and services they have requested. This enables us to establish, manage and maintain our customer and commercial relationships.
• Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account, or if you consent to receive marketing from us).
• Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).

3. Applying for a job with Gulf

If you send us information via the Sites in connection with an application to work for Gulf Oil then we may process this information to assess your application to join our workforce. The information you provide may include your contact details, a record of your previous employment and a copy of your CV or résumé. During the recruitment process Gulf may also collect data about your performance at an assessment or interview and information provided by your referees.

Please note that certain categories of personal data such as that about race, ethnicity, religion, health or criminal convictions are considered ‘sensitive personal data’ under certain countries data protection laws. We try to limit the circumstances where we process sensitive personal data and to ensure we do not collect this information unless it is necessary. There will, however, be circumstances where we collect and process sensitive personal data as part of the recruitment process. For example, for the purposes of conducting equal opportunities monitoring or to make arrangements for you to attend an interview or assessment.

4. Marketing communications

We may send you newsletters and marketing materials about our products, services and partnerships, where you have permitted us to do so, or where otherwise permitted by law. If you no longer want to receive these communications you can change your preferences at any time by contacting [email] or clicking on the ‘unsubscribe’ link in any email. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time.

5. Who do we share this personal data with?

We may share personal data with third parties in the following circumstances:

• Gulf Oil is a global group of companies that share various operations and business processes. Accordingly, we may need to share personal data with other members of our group as part of our business relationship with you, or because it is in our legitimate interests to do so.
• Where we are working with our partners and licensees it may be necessary to share details collected via our Sites.
• Where we are using a third party service provider to provide services that involve data processing (for example, hosting the Site or processing payments).
• Where we work with online advertisers, social media platforms and advertising networks to deliver, tailor and measure advertising to you and others both on our Sites and elsewhere on the internet.
• If we are required to seek legal advice to defend our rights, property or interests then we may share information with our legal and other external advisers.
• Where we are under a legal or regulatory obligation to disclose your personal data, or to protect the rights, property or safety of our company, or customers or others.
• If our company, or substantially all of our company’s assets, are merged or acquired by a third party, your personal data may form part of the transferred or merged assets.

6. Storage and Retention

We may share information with other companies in the Gulf Oil Group. We also use service providers based around the world. Consequently, your personal data may be processed in countries outside the jurisdiction in which you access our Sites. If you are based in the United Kingdom and Europe, this means that your information may be transferred to countries where you may have fewer legal rights in respect of your personal data than you do under local law. If we transfer personal data outside the UK or European Economic Area we will, as required by applicable law, take appropriate steps to ensure that your privacy rights are adequately protected

We will keep your personal data for as long as we need it for our legitimate business purposes (as set out above under ‘What do we use this personal data for?’) and so this period will vary depending on your interactions with us. For example, we may keep a record of correspondence with you (for example if you have made a complaint about a product or service) for as long as is necessary to protect us from a legal claim.

7. Cookies

We use cookies and similar technologies to provide certain functionality to the Site (e.g., to remember your log-in details), to understand and measure the Site’s performance (e.g. to make certain parts of the Sites easier to use), and to deliver targeted advertising. This means we may obtain information about your general internet usage through the use of cookies or other internet tracking technologies.

For example, you may see ads for our products and services on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to individuals who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.

Where legally required, we will obtain your consent to use cookies which are not strictly necessary for us to provide the Site. You can adjust your cookie and privacy settings on your browser and via the website of the third party which set the cookie.

Further details of the cookies we use are included in the table below:

8. Your rights

Depending on the country in which you are based, you may have certain rights in respect of your personal data, including the right to access, correct, and request the erasure of your data. You may also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out. Please note that where you unsubscribe or opt out from a marketing communication, we need to keep a record of your email address to ensure we do not send you marketing emails in the future.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You may also be entitled to contact your local supervisory authority for data protection.

9. Contact Us

If you have any queries on any aspect of our Privacy Notice, please contact us at contact@gulfasia-pacific.com